Capabilities
Use E-Commerce product reviews to quantify consumer
experience, help brands know better about consumer
perception and optimize brand strategies.
Monitor
Quantify performance based on scenarios.- R&D. Trend identification, attributes analysis...
- EC. Satisfaction KPI tracker...
- CMI. Category driver study, perceived brand positioning...
- QA. Quality control, risk management...
Analysis
Capture critical movements in KPIs, and drill down to Learn WHY.- Define analyzing target by using various filters
- Timeline detects changes in KPI movements
- Investigate WHY of performance by drill down to different topics
Compare
Compare and Differentiate Characteristic Concepts, Mining the Strengths and Weaknesses.- Compare target and benchmark performance in the same topic
- Use keywords in comments to find out unexpected consumer excitements and concerns
Trace
Trace back to original comments
Outputs
Category Overview
Dashboard
Customized
Scenario-oriented
Monitors
Sentiment Analysis
Dashboard
Trusted by industry leaders
